filles.wizzcam.fr Help & Frequently Asked Questions

General Information

Features

Information on adding credits.

Account Information

Questions regarding Performers

Private Sessions interactivity technical questions

Contact information

LOVERS

Bonus

Xclusive and SneakPeek

General Information

What is filles.wizzcam.fr

filles.wizzcam.fr is a technical platform, on which users and Performers meet through live chat sessions. Over more than 60,000 registered Performers are using this platform to sell their services.

Are the online Performers really live?

Definitely, Yes ! All online Performers are broadcasting live.

How can I have video session with a Performer?

Browse the Online Performers page, by default you will see all available online Performers, with the help of filters (ie: Categories, Language, Chat Type, Search etc) you can sort out Performers depending on your preferences. Once you click on a Performers you are immediately in contact. You can watch and hear the Performers (if their sound is on), you can talk with them via instant text messages and Performers can answer back in the same way or by voice (if sound is enabled on Performers side).

Is Registration really free?

Yes, Registration is absolutely FREE.
Click here to Signup | Read about free services | Jump to How do I register? section

Is any software installation required to view the Performers?

Besides Adobe Flash Player which most probably is already installed on your PC, there isn't any other required software. However it's recommended to have the latest Adobe Flash Player plug-in for the browser you are currently using.
Check Flash Player version here | Get the latest Flash Player version here
For some optional features like "Instant Notification" you can upload XloveMessenger a small desktop application, 100% compatible with any Operating System.
Read more about XlovecamMessenger

Features

What services are free?

  • Free video sessions - In this part of the website you can chat with Performers in text mode, hear and view them for free. As a Guest, your Free Chat session will be interrupted after 1 min. To get rid of this limitation we recommend you to create an account.
  • Free registration - Creating an account is completely free, as soon as you are registered you can Chat for Free without interruptions.
  • Free Performers pictures - Every Performer has a personal images gallery that can be viewed for free by accessing their "Complete Profile." Every Performer decides solely which and how many photos they post on their gallery.
  • Free Performers videos - Every Performer has the option to promote themselves by recording free videos that will appear in their Profile page. These videos can be watched for free. If no video appears on a profile it means that the Performer has not added any videos.
  • Free messages - you can send/receive free text messages to/from any Performer
  • Free emoticons - you can always send chat emoticons.

What are paid services?

  • Private Session - is the section where all Performers are selling their services. You can do the payments with credits on your E-Wallet. This is a secure, anonymous and cheap way of payment there are no additional costs for adding credits to your E-wallet.

What is a Private Session?

If you decide to buy a service from a Performer you need to enter in the Private session of the Performer. Before entering you can see the Performers price per minute it is published next to the enter button of the Private session.
Beware that every Performer is free to set up their own price and is free to decide to sell you a service or not.
If you don't have credits on you E-wallet when you click on the button enter Private session you will automatically be redirected to the page adding credits to your E-wallet.

How do I leave a Private Session?

You may exit from a Performers Private Session by pressing the LEAVE button or by simply navigating to a different area of the site.
Please notice that the payment system has a rounded up pay per minute. For example: if you spend 1 second in a Private Session the Performer will charge you for 1 full minute. Spending 1 minute and few seconds = the cost of 2 minutes and so on.
After leaving a Private Session you have the possibility to rate the Performers services with 1 to 5 stars as well as write a comment which will appear on that Performers Complete Profile.

What is the price per minute of a Private Session?

The price of a private session depends the Performer. The Performer sets up her own price.
You are informed of this price before entering a private session. A Performers price per minute is also visible in their Complete Profile page. All private sessions are charged by the full minute.

Can I add credits to my E-Wallet without interrupting my Private session?

Yes, it is possible to add more credits to your balance while being in a Private Session. Just press the "add credits E-Wallet" button located on bottom-left side of the page. All add credits options for E-Wallet will appear in a small pop-up window. See "How do I add credits to my E-Wallet?"

How do I join a V.I.P. Session?

When a Performer has an active VIP SESSION, you can subscribe to it from the Complete Profile Page > V.I.P. tab. One VIP subscription fee may vary depending per Performer. The Performers they set up their own prices, the amount will be deducted monthly from your E-Wallet credits.
Important Note: If you can't see the “V.I.P.” option on a Performers Complete Profile Page, means that they do not offer this service.

How do I cancel my V.I.P. subscriptions?

You can easily cancel your VIP subscriptions; just log-in to your account, go to “Your VIP subscriptions” page and use “Stop re bill” option - which is available for each of your subscriptions. (YOUR ACCOUNT top menu button > Your VIP subscriptions > Stop re bill)

Information on adding credits.

How do I add credits to my E-Wallet? Who is managing my E-Wallet?

It's very simple anonymous and secured way to do payments to the Performers. You can see at every moment the credits available on your E-Wallet.
is managing all the credits of the E-wallets on secured servers with an agreement of the DNB (Central Dutch Bank)

Step by Step instructions:

  1. log-in to your account,
  2. Click on "Add credits E-Wallet" top menu button (you'll be redirected to the Add Credits page),
  3. Choose your desired payment method (credit card, phone, SMS, etc.),
  4. For credit card billing, select desired credits package and press the "Credit Card Payment" button, on the next page add your credit card details, click the "Submit" button and you're done (if transaction is successful).
  5. For Phone or SMS billing, check the details provided on the "Upload Credits" page - Phone / SMS section. Note: If you do not see a Phone / SMS billing option, it means that this payment method isn't available for your country. The same procedure applies to the case of adding extra credits to your balance.

How is my privacy secured?

Your personal data is always protected and we highly respect your privacy.
See also our Privacy Policy.

Are there any recurring fees?

No, there are no recurring charges.

What if I need technical support or information for adding credits to my E-Wallet?

You can reach our billing department HERE or from your account > Add credits E-Wallet page > There is a link below Credit Card box - "Click here to reach our support.". You will be redirected to the technical support team, use this Contact only for billing related questions. Additionally a detailed credits E-Wallet FAQ is provided on that page.

In case of other problems or difficulties, fill out our Contact Form. Please be as detailed as possible in your problem description.
For Epoch billing Support page at Epoch.
For Paysite-cash billing Support page at Paysite-cash.

Account Information

How do I register?

Creating an account is FREE and takes a few seconds.
Just click on SIGN UP at the top menu, fill in the Registration Form and then click the REGISTER button. Now your free account is ready to go. We do not require email confirmation for your free account. However, our system will automatically send you an email -- the email will contain your account user name and password.
Keep your log in details in a safe place. Keeping these details in your email inbox is not SAFE enough, this is why we strongly recommend deleting emails containing sensitive information ( like user names and passwords ).

Can I create multiple accounts?

Yes, as long as you don't use these accounts for inappropriate purposes, there is no problem with it.

I lost my password, what should I do?

You may use our Lost Password form to reset your password. You'll need to provide your user name and email. We will send you a new password via email.
In case you do not receive our email; first make sure you've also checked the Spam folder, if the email is nowhere to be found, add our email address to your Contacts list (Safe list) and use Lost Password feature again.

I don't remember my user name, what to do?

You can create a new account, anyhow if you want to recover the one you don't remember about, please Contact Us.

Why I can't save my login details to my favorites Passwords application?

Passwords Manager software or browsers Auto log-in feature won't work with Flash forms.
You do have a checkbox bellow log-in form that allows you to save your Nick Name, however for security reasons we DO NOT offer a "Remember my password" option within browsers.
A solution for fully automatic login is the usage of XloveMessenger.
Read more about XloveMessenger!

How do I check the credit balance of my E-Wallet?

Easiest way to check your credits is by entering a free session, (you need to be logged on) your balance is displayed above « Add credits to your E-Wallet" button (middle-left side of the page).
You can also view your current balance right after you click "Enter Private Session" button or by accessing your "Personal information" page (YOUR ACCOUNT top menu button > Personal information).

How do I close my account?

Log-in to your account > go to "YOUR ACCOUNT" page > Personal information page > Press on Edit button > Bellow Edit form you'll notice a "Close my account" link.

Questions regarding Performers

Can I exchange personal information with Performers?

We do not recommend to exchange any kind of personal information with Performers such as, but not limited to: addresses, emails, phone numbers, instant messenger IDs and/or any other kinds of information. If you do so you are personally responsible if any of your information’s are misused.

How can I find more information about a Performer?

While with a Performer in the free video session, you may access her Performers Profile (see the "Complete Profile" link). On her Performers Profile page you will find information about the Performers age, body measurements, price per minute, personal description and other valuable information she wants to publish. From her Performers Profile page you can also access the pics and videos (if available). Also, in the schedule (if completed) you may view comments left by other users after a Private Session with that Performer. You may also send the Performer text messages.

How can I send messages (like email ) to a Performer?

You may send text messages to a Performer from their "Complete Profile" page > Messages tab.
For an Offline Performer, you are automatically redirected to that Performers Complete Profile page. If you want to send a message to an Online Performer, you'll find a "Complete Profile" link inside the free video chat session.

How do I read a message I receive from a Performer?

First, log-in and click on the"YOUR ACCOUNT" button in the top menu, you will then see your Inbox . From this page you can also check your Sent messages.
Additionally below the Log Out button (top-right corner of the page). You are notified of the number of new/unread messages, clicking that text will also take you to your messages Inbox Page.

How do I add Performers to "My Favorites"?

"Add to My Favorites" links are available on the following pages:

  • Online Performers' Free Video Chat Session,
  • Online and All Performers - Complete Profile page,
  • Private Session page.

I want to be notified when my favorite Performers are online -- is that possible?

Yes, with the help of XloveMessenger a small, easy to install and use, standalone application. XloveMessenger has the feel of a regular instant messenger program. All online Performers being on your Contacts list. You can also see a separate list with your online favorite Performers. You are notified in a small slide-up window every time one of your favorite Performers comes online. Other important features included in the XloveMessenger are:

  • A fast and easy access to the Performer Free Video Chat Sessions right from your desktop,
  • An optional setting to remember your user name and password,
  • a feature to search by Performer name,
  • The possibility to sort Performers in the order of various filters like: Category, HQ, Rating, etc. Visit this page to install the XloveMessenger

How do I rate Performers?

You can rate a Performer with 1 to 5 stars after you Exit from a Private Session. A notification window will ask you if wish to rate that Performers. There is no obligation of giving a rate.

How do I add my comments to a Performer profile?

Same as the rating option. Comments are available after you're leaving a Private Session. In the notification window, below the rating stars you'll see a comment form where you can write your impressions.

Private Sessions interactivity technical questions

How can I talk with a Performer via microphone?

To use this feature you will need a microphone installed to your PC. You can send/enable your audio only in one Private Session. Up to four users can join a Performer Private Session at the same time. However, only the first connected user will be able to send audio. It is possible to enable/disable your audio at any time, by default this feature is always disabled.

How can I share my webcam with a Performer (Cam2Cam)?

Cam2Cam feature is available in Private Session only for first connected user. Using Cam2Cam requires a webcam to be connected and installed on your computer. It is possible to enable/disable your webcam at any time; by default this feature is always disabled.

Troubleshooting and Technical information

Some parts of the site are not loading properly! Why?
We use Adobe Flash technology; make sure you have the latest Adobe Flash Player plug-in for the browser you are currently using.
Check Flash Player version here | Get the latest Flash Player version here

I plugged my microphone in however the Performer can't hear me, what can I do?

Check these steps:

  • While in Private Session make sure you have enabled "Your Microphone" (small icon located in the right side of chat box);
  • Remember that you can use this feature only if you are first connected user. If there is no Microphone icon available in the page, it means that another user joined that Private Show before you.
  • Check out Flash Settings - mouse right click on Performers video, choose Settings, a small box will appear. In the bottom of that box there should be 5 small icons, first press on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to third item (from left to right - Microphone) and make sure the correct audio device is selected and adjust Record Volume if needed.
  • Make sure your microphone is plugged into the proper port (usually pink one);
  • Some microphones are equipped with ON/OFF button, check for it;
  • From your desktop or control panel access Audio/Sound Settings > Recording > and make sure Microphone and your Sound Device are properly selected; also check out your microphone volume;

    Flash_Settings_Microphone

My webcam works on my PC but the Performer can't see me, what can I do?

To troubleshoot your webcam problems:

  • While in a Private Show make sure you have enabled "Your Webcam" (small icon located in right side of chat box);
  • Remember that you can use this feature only if you are the first connected User. If there is no Webcam icon available in the page, it means that another User joined that Private Show before you. Your webcam will not be available in this event;
  • Make sure that your webcam is not currently in use by another application;
  • Check out Your Flash Settings - right click on Performer video, select Settings from the menu that appears. In the bottom of that box there should be 5 small icons, first click on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to the last item (from left to right - Webcam) and make sure the correct Camera device is selected.

    Flash_Settings_Webcam

    If you would like to test your camera prior to join a Private Session, use this page: Camera Tester

Testing audio and webcam

Contact information

How do I contact your support service for other technical questions?

For E-Wallet related information please access this page: Billing Support.
For any other questions or suggestions please fill out this Contact Form.

Company info:

name

LOVERS

What is "Loves" feature?

Each visitor can virtually Love any online Performer by giving 1 Loves from the Free Chat session (you will notice a "Lovers" button above the chat box). The more Lovers a Performer has during last hour interval, the better her position will be on the Online list and All Performers page for the "Sort by" >> Lovers filter.

Where can I find the "Loves" filter?

Check out the "Sort by" option on Performers online and all Performers pages above the Performers thumbs. Performers with most Loves during last hour of online activity appears first in the list if "Loves" sorting option is selected.

Can I give "Loves" to multiple Performers at once?

Yes you can give your virtual Loves to as many different online Performers as you wish, but only once per hour to the same Performer.

When it's recommended to give my "Loves"?

Well that's something to FEEL, not something to be informed about.

Bonus

What is filles.wizzcam.fr bonus?

A small amount of money that any user with credits in his account can offer in Free Chat session to any of the Performers. One bonus value can vary from 1 to 10 Euros.

Does the Performer have to do anything special to receive a bonus?

What is offered for that bonus is at the Performers own discretion. You should agree directly with her.

In what situations is recommended to send a bonus to a Performers?

It's entirely up to you, for example you can offer some bonus if you like to attract some Performers attention if FREE Session, or for an outstanding performance in a private session.

Can I make special requests to Performers in exchange for bonus?

Yes you can, but on your own risk, these requests have to be discussed with the Performers upfront in the FREE session. So if you expect something for the bonus, talk first about it with the Performers, if they accept your proposal you are good to go. It is a negotiation between you and the Performers.

Xclusive and SneakPeek

What are Xclusive and SneakPeek features?

Xclusive will allow you to have exclusivity in a private show with any model that enabled this feature. With Xclusive private show you can be sure that you get model full attention.
SneakPeek will allow you to view for a few seconds the action in a private show with a model that enabled this feature.