filles.wizzcam.fr Help & Frequently Asked Questions

Troubleshooting and Technical information


Troubleshooting and Technical information

Top of pageSome parts of filles.wizzcam.fr site are not loading properly! Why?

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Top of pageI plugged my microphone in however the Model can't hear me, what can I do?

To troubleshoot problems in using your microphone:

    • While in a Private Show make sure you have enabled "Your Microphone" (small icon located in the right side of chat box);
    • Remember that you can use this feature only if you are first connected Member. If there is no microphone icon available in the page, it means that another Member has joined that Private Show before you. Your microphone will not be available in that event.
    • To check out Your Flash Settings - right click on model's video, select Settings from the menu that appears. In the bottom of that menu there should be 5 small icons, first press on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to third item (from left to right - Microphone) and make sure the correct audio device is selected and adjust Record Volume if needed.
    • Make sure your microphone is plugged into the proper port (usually the pink one);
    • Some microphones are equipped with ON/OFF button, check for it;
    • From your desktop or control panel you may access: Audio/Sound Settings > Recording > and make sure that your microphone and sound device are properly selected. Also, check your microphone volume.
Flash Settings Microphone

Top of pageMy webcam works on my PC but the Model can't see me, what can I do?

To troubleshoot your webcam's problems:

    • While in a Private Show make sure you have enabled "Your Webcam" (small icon located in right side of chat box);
    • Remember that you can use this feature only if you are the first connected Member. If there is no Webcam icon available in the page, it means that another Member joined that Private Show before you. Your webcam will not be available in this event;
    • Make sure that your webcam is not currently in use by another application;
    • Check out Your Flash Settings - right click on Model's video, select Settings from the menu that appears. In the bottom of that box there should be 5 small icons, first click on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to the last item (from left to right - Webcam) and make sure the correct Camera device is selected.
Flash Settings Webcam

If you would like to test your camera prior to join a Private Show, use this page: Camera Tester

Top of pageTesting audio and webcam